Tolulope Elijah, lead UX designer in Lagos, Nigeria. Designer who Listens

Three years in digital banking at First City Monument Bank, from the support desk to lead UX designer. I turn customer needs and business requirements into journeys, interfaces and patterns other people can build on.

I started on customer support, answering the calls about accounts, transactions and the app. That is where I learned what actually goes wrong, and it is still where my designs start.

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Years in digital banking

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Roles, support to lead

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Banks compared on tiers

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Languages spoken

1. 01

   Listen

   Customer feedback first, and the business requirement beside it. I came to design through the support desk, so I read complaints as evidence rather than noise.

2. 02

   Map

   User flows and journey maps, so the whole route is on one wall before anyone argues about a screen. Competitive analysis when it helps to see how others walk it.

3. 03

   Draw

   Wireframes into high-fidelity interfaces into interactive prototypes, with the words written as carefully as the layout. A journey is only as clear as its copy.

4. 04

   Hand over

   Usability testing, then patterns back into the design system so the next team inherits the decision. Design handoff is part of the design, not the end of it.

Now

Lead UX Designer, First City Monument Bank · Lagos Since January 2026

Before

Senior UI/UX Engineer, 2025 · User Interface Designer, 2023 · Customer Support Specialist, 2023 All at FCMB

Studied

B.Sc. Computer Science, Caleb University 2019 – 2023

Design

User flows, journey mapping, wireframing, high-fidelity interfaces, interactive prototyping, UX writing, usability testing

Research & delivery

Customer feedback analysis, competitive UX analysis, A/B testing, design systems, pattern libraries, stakeholder collaboration, design handoff

Languages

English and Yoruba, native · Sign language, proficient

The one-page version.

Everything on this site, set in order and sized for a printer: the roles, the projects, the tools and where I studied.

Let’s build something worth keeping.

I design the journeys people use to move their own money. If that’s the kind of work on your desk, I’d like to hear about it.